Your Questions Answered


Home » Frequently Asked Questions

My Japan Guide is a receptive travel agency and tour operator based in Japan. Our team specializes in tailor-made travel, guided tours and “off the beaten track” in Japan without intermediaries. More info.

All My Japan Guide’s collaborators whether foreigners or Japanese, are bilingual English speakers, most of them certified.

We recruit them for their knowledge but also for their oratory skills, their pleasure in transmitting, exchanging and their love of Japan!

Our tours are available in two main sorts: private and custom.

  • Private tours are limited exclusively to travelers in your party. They’re particularly well suited to the time-strapped and those traveling with the under-twelve set.
  • Custom tours are just that: customized so you see exactly what you want, on your own schedule, by either stitching together a series of our private tours or creating something entirely personalized.

Usually our guides will come and meet you at your hotel and you can go direct from there. Or we can meet you at the airport, your workplace, or wherever else is easiest for you.

Occasionally if we think it would help maximize your experience we may suggest meeting at a landmark location somewhere central.

All our tours listed under the name of private and custom tours are 100% private – that means just you and your party only! Plus your professional local guide, of course (and chauffeur in case you’ve chosen private transportation).

This depends on the tour and on your wishes and budget. Some people prefer to walk or travel like locals on Japan’s excellent public transport system. Other people prefer a private car and driver, especially if they want to see things a little more out of the cities.

Sometimes a taxi is enough to get us where we need to be. Talk to us and we’ll advise what’s best.

Tours are maintained regardless of weather conditions.

Tours are canceled only in the event of extreme weather conditions that endanger the safety of participants: typhoon, storm, etc.

We will then suggest that you postpone your visit.

Our prices are inclusive of all taxes (all taxes included) and include transport, meals (JPY 1,500 max.) and entrance fees to the sites of your private English-speaking guide.

The amounts indicated are not prices per person, but for the group (maximum 6 people) traveling with you.

Rates apply to people aged 7 and over.

  • High season (Spring) – March 18 to May 07 : +20%

Any request for cancellation must be received by e-mail at In case of cancellation, our refund policy is:

  • Up to 35 days prior to the date of travel: No cancellation fee + 5% transaction fee.
  • 34 – 15 days prior to the date of travel: 50% of the specified booking and 5% transaction fee.
  • From 14 days prior to the date of travel: 100% of the specified booking.

But due to the Covid-19 we have made some change you can find here.

Any request for modification must be received by e-mail at Any change of date or content cannot be guaranteed and shall be applied subject to availability.

Read more about our PCI-compliant privacy statement here.

Gratuities are not at all mandatory but always appreciated!

If you are more than 6 participants, do not hesitate to contact us.

You are spoiled for choice to contact us and ask us your question directly:

  • Send us an email at
  • Write us a message on our contact form

We reserve the right to refuse a booking request from an individual or group coming on a cruise and reserve the right to cancel an existing reservation.